The Oto Provider Directory helps patients find healthcare providers who offer tinnitus support in their area. When patients discover your practice and register their interest, they become leads in your dashboard — ready for you to follow up and convert into patients.
Getting Listed
To appear in the provider directory, an organisation admin must create at least one location in your organisation settings.
Step 1: Access Location Settings
In the Provider Dashboard, navigate to Settings → Locations.
Step 2: Add a Location
Click "Add Location" and enter your practice details:
Location Name - The name patients will see (e.g., "Downtown Audiology Clinic")
Address - Your full practice address for map display
Phone Number - Contact number for patient enquiries
Contact Email - Email address for lead notifications (optional)
Step 3: Enable Directory Listing
Toggle "Show in Provider Directory" to make your location visible to patients searching in your area.
What Patients See
When patients search the directory, they see:
Your organisation name and logo
Location name and address
Distance from their current location
Your listed clinicians
Patients can tap on your listing to view full details, including your website and phone number.
Multiple Locations
If your organisation has multiple practice locations, you can add each one separately. Each location:
Appears as a separate listing in the directory
Can have its own contact details and clinicians
Can be individually enabled or disabled from the directory
Leads are tagged with the specific location they registered through, so you can route them to the appropriate office.
Receiving Leads
When a patient registers interest through your directory listing:
They create an Oto account linked to your practice
A new lead appears in your Leads tab
You receive their contact details and qualifying information
You can reach out to schedule a consultation
Qualifying Information
During registration, patients answer brief qualifying questions to help you prioritise follow-up:
Hearing Loss - Whether they have known or diagnosed hearing loss
Hearing Aids - Whether they currently use hearing aids
Tinnitus Duration - How long they've experienced tinnitus
This information appears in the lead details panel, helping you identify patients who may benefit most from a consultation.
Managing Leads
New leads appear in your Leads tab. From there you can:
View lead contact details and qualifying information
Filter leads by location and status
Track TFI assessment scores for leads who complete assessments
Convert leads to patients when they schedule an appointment
Converting Leads to Patients
When a lead schedules an appointment and becomes a patient:
Open the lead's details panel
Click "Issue License" to create their Oto prescription
The lead status automatically changes to "Converted"
They now appear in your Patients tab with full access to Oto
Best Practices
To attract patients and maximise conversions:
Add your organisation logo - Logos make listings more recognisable and professional
Keep contact details current - Ensure phone numbers and emails are monitored
List your clinicians - Assign clinicians to locations so patients can see who they might work with
Respond quickly - Leads who register are actively seeking help. Quick follow-up increases conversion rates.
Use qualifying data - Prioritise leads with longer tinnitus duration or existing hearing aid use, as they may be more motivated.
Track TFI scores - Leads who complete TFI assessments in the app give you valuable insight before their first appointment.
Requirements
To manage locations and directory settings, you must be an organisation admin. If you don't see the Settings menu or Locations option, contact your organisation admin to request access or have them set up your location.