The Oto Provider Directory helps patients find healthcare providers who offer tinnitus support in their area. When patients discover your practice and register their interest, they become leads in your dashboard — ready for you to follow up and convert into patients.
This article covers getting your practice listed. For everything about capturing, managing, and converting the leads that come in, see Patient Leads.
Getting Listed
To appear in the provider directory, an organisation admin must create at least one location in your organisation settings.
Step 1: Access Location Settings
In the Provider Dashboard, navigate to Settings → Locations.
Step 2: Add a Location
Click "Add Location" and enter your practice details:
Location Name - The name patients will see (e.g., "Downtown Audiology Clinic")
Address - Your full practice address for map display
Phone Number - Contact number for patient enquiries
Contact Email - Email address for lead notifications (optional)
Step 3: Enable Directory Listing
Toggle "Show in Provider Directory" to make your location visible to patients searching in your area.
What Patients See
When patients search the directory, they see:
Your organisation name and logo
Location name and address
Distance from their current location
Your listed clinicians
Patients can tap on your listing to view full details, including your website and phone number.
Multiple Locations
If your organisation has multiple practice locations, you can add each one separately. Each location:
Appears as a separate listing in the directory
Can have its own contact details and clinicians
Can be individually enabled or disabled from the directory
Leads are tagged with the specific location they registered through, so you can route them to the appropriate office.
What Happens When a Patient Registers
When a patient finds your listing and registers their interest, they appear as a lead in your Leads tab — with their contact details and qualifying information — ready for you to follow up and convert into a full patient.
For the full picture — what a lead can access in the app, how to manage leads, and how to convert them — see the Patient Leads article.
Best Practices
To attract patients and maximise conversions:
Add your organisation logo - Logos make listings more recognisable and professional
Keep contact details current - Ensure phone numbers and emails are monitored
List your clinicians - Assign clinicians to locations so patients can see who they might work with
Respond quickly - Leads who register are actively seeking help. Quick follow-up increases conversion rates.
Requirements
To manage locations and directory settings, you must be an organisation admin. If you don't see the Settings menu or Locations option, contact your organisation admin to request access or have them set up your location.